The service pin was illegible

[alyceelizabeth]

I bought the kit to bring your own phone, which includes the SIM cards and the 55$ unlimited 30-day airtime card. However the card is paper for some reason and when I scratched off to get the service pin, many of the numbers came off too. I can only read 12 of the 15. I don’t have my receipt from Walmart but I doubt they would exchange it anyway. It just want it to work.

What do I do? Thanks.

[ST - Mark]

Hi alyceelizabeth. My name is Straight Talk Mark. Sorry to hear about what happened to your service plan. We need to take this issue offline so we can address it further. We will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[Bill369]

Can not read all the service pin number on back of card just bought

[ST - Mark]

Hi Bill369. My name is Straight Talk Mark. We apologize for the inconvenience this has caused you. Let us help you with service card's issue. For us to address it immediately, we will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You can also use our self-service menu by simply texting the word HELP to 611611. Thanks.