Straight Talk Wireless Forums

Hi I cannot use any other data related functions on my NOTE 5 while using the phone. I know it is because VoLTE is not enabled on my Phone. This was previously a verizon phone and is VoLTE compatible and was VoLTE enabled with Verizon.

Ineed to enable HD Voice and Video Calling for VoLTE to work, when i go to: Settings>Advanced Calling>HD Voice and Video Calling. this option is grayed out, when i try to select it i get a message
(Your Video Calling Service on your account was turned off. Please contact customer service to have the service turned on.)

I don't need to text the key word HELP to 611611 to view your self-service menu with a list of help key words with valuable information. That doesn't help me at all. I just need result based answers is this to much to ask????

Hi husky430wr. My name is Straight Talk Mark. Sorry for the trouble this has caused you. Let us help you in resolving your ongoing issue. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.