SIM card no longer viable??

[GGrizz]

Hello! I tried to reactivate my phone today, which is a straight talk phone, and it said the SIM card number entered can no longer be used. I don't want to get a new phone, and I already bought a plan for the number on this phone thinking that it would reactivate it. Is there a way to reactivate this SIM card?

[ST - Mark]

Hi GGrizz. My name is Straight Talk Mark. We do apologize for the trouble that you have encountered when trying to reactivate your phone. Before we can answer your question, we will need to gather some information with your device. We will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.

[kngdecahsl]

Good morning,

I was using my phone normally and after a WIFI video call, my phone now is saying my SIM card is now invalid. I have been using the same phone for over 2 years, so I don't see how it could be a true SIM card error.

Thanks

[ST - Mark]

Hi kngdecahsl. My name is Straight Talk Mark. We're sorry to hear about what happened to your SIM card. We need to take this issue offline so we can address it further. We will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.