Straight talk not recognizing my phone number

[Dimediva2020]

I have been trying to call the auto number to add airtime and it says it doesn’t recognize my number and it isn’t in the database. I’ve had it for nearly two years. Please help! Couldn’t talk to an actual person on the phone.

[ST - Mark]

Hi Dimediva2020. My name is Straight Talk Mark. Our sincere apologies to hear that you are caught in this situation. We need to take this issue offline so we can address it further. We will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you for being one of our long time customers.