Straight Talk Wireless Forums

Wow, what a nightmare you guys have caused me.

I had to factory reset my phone (iphone 6s). Then I changed my phone number through straight talk. It activated for a few hours, then DEACTIVATED AGAIN. You say to call you, but how can I call you when MY PHONE DOESN'T HAVE SERVICE. I tried reactivating my SIM, my phone, everything. I turned it off and on many many times. Nothing works. I even made a new Apple ID in case my old number was associated with the phone. It's on your network, but nope, nothing! I even just paid off my Smartpay lease yesterday. Your chat doesn't even work, so I had to spend an hour figuring out how to get in touch with you.

You guys need to fix my phone.

You guys are ridiculous.

Hi ihatestraighttalk666. My name is Straight Talk Mark. Please accept our deepest apology for this experience. Allow us to make this right for you. For further assistance, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.