Unbelievable- no service

Unbelievable- no service

Postby ihatestraighttalk666 » Tue Apr 14, 2020 5:02 pm

Wow, what a nightmare you guys have caused me.

I had to factory reset my phone (iphone 6s). Then I changed my phone number through straight talk. It activated for a few hours, then DEACTIVATED AGAIN. You say to call you, but how can I call you when MY PHONE DOESN'T HAVE SERVICE. I tried reactivating my SIM, my phone, everything. I turned it off and on many many times. Nothing works. I even made a new Apple ID in case my old number was associated with the phone. It's on your network, but nope, nothing! I even just paid off my Smartpay lease yesterday. Your chat doesn't even work, so I had to spend an hour figuring out how to get in touch with you.

You guys need to fix my phone.

You guys are ridiculous.
ihatestraighttalk666
 
Posts: 2
Joined: Tue Apr 14, 2020 4:58 pm

Re: Unbelievable- no service

Postby ST - Mark » Sat Apr 25, 2020 10:20 am

Hi ihatestraighttalk666. My name is Straight Talk Mark. Please accept our deepest apology for this experience. Allow us to make this right for you. For further assistance, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
ST - Mark
 
Posts: 2556
Joined: Thu Jun 14, 2012 11:46 am


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