Can't add phone to account

Can't add phone to account

Postby softwareadmin » Mon Apr 13, 2020 11:55 am

I trying to add a phone to my account, but am receiving a message that "The Serial Number entered is not associated with this account. Please try again.". I get the same type of message when I attempt to enter the SIM as well. I need to add this phone to my account in order to add additional service. Can you please assist? Thanks.
softwareadmin
 
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Re: Can't add phone to account

Postby ST - Mark » Sat Apr 25, 2020 11:11 am

Hi softwareadmin. My name is Straight Talk Mark. We're sorry to hear for the trouble that you have encountered when to add a phone to you existing account. Yes, we will be glad to assist you with your issue. For further assistance, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
ST - Mark
 
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Re: Can't add phone to account

Postby truckermale » Fri May 01, 2020 6:04 am

softwareadmin wrote:I trying to add a phone to my account, but am receiving a message that "The Serial Number entered is not associated with this account. Please try again.". I get the same type of message when I attempt to enter the SIM as well. I need to add this phone to my account in order to add additional service. Can you please assist? Thanks.
truckermale
 
Posts: 1
Joined: Fri May 01, 2020 5:40 am

Re: Can't add phone to account

Postby ST - Mark » Fri May 01, 2020 9:29 am

Hi truckermale. My name is Straight Talk Mark. We do apologize for the inconvenience that you have experienced when trying to add your phone to your account. We are happy to help you in resolving your issue. We will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.
ST - Mark
 
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