Cannot authenticate

[Janicehitt]

About an hour ago I bought a service plan to use on a new phone that had not yet been activated for my daughter and now
, the phone I currently use will not work, even though it has airtime on it. I cannot access the internet, or send text messages. Everytime I attempt to make a call, I recieve a message immediately saying "Welcome to Verizon Wireless. We're sorry. We're currently unable to authenticate your phone. Please hang up and try your call again." I have tried this about 7 times with no success. At the end of the message, it says if you continue having problems to dial #8899 on your phone, which I have done. Everytime I do that, I get the same message again. How can I fix this

[ST - Mark]

Hi Janicehitt. My name is Straight Talk Mark. We do apologize for the inconvenience this has caused you. We will be glad to help you in resolving your issue. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.