Straight Talk Wireless Forums

To purchase a new phone, after I long period of not signing onto the straight talk website, I needed to reset my password. I pressed the 'Forgot Username/ Email?' at the sign in. Then was sent an email at the correct email address, but when I pressed the 'Click here to reset your password on our secure server.' here is the actual link: https://www.straighttalk.com/wps/portal/home/h/MyAccount/resetpassword?tok= , it redirects me to a page: https://www.straighttalk.com/wps/portal/home/h/MyAccount/forgotpassword/!ut/p/a1/lZBbU4MwEIV_DY8mJ0AT9MWJQAtMq71oxbw40MGUGSAdSu3476XWJ7yN-7a739mzu1TRlKomey111pWmyapTrvgzLv2QyRVmiISETNZze7EMAbg98NQDAZKZs5CRvfT9G8T3YRIH3toBxH_1nHmI59PJOGBTB96f-keqPpDfNhgAXy0GQCRGPRD5q4m4xd3Y_gTwQ0jQhKoyr8lxUxMQbyRcl3MIzjh3mXO6UTa542mq2uKlaIuWHNr-t9uu2-2vLFios7Ii2hhdFWRj6nPBwsFC37w2Oq--G7I1-46mAy3d1Q8pyvhC5W_HdzaJpb8!/dl5/d5/L2dJQSEvUUt3QS80SmlFL1o2X0QwSk0zUUFIMlJCQ0IwSVRNSkZVM0UzMEc2/ , that prompts me to input my email again. and this causes an endless loop. is this a website problem with the webserver?

Hi upstatelee28. My name is Straight Talk Mark. Sorry for the trouble. There is no reported issue with our website. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thanks.