removing inactive phone from account

removing inactive phone from account

Postby sebschultz1991 » Tue Jan 21, 2020 7:33 pm

Hi. I need to know how to remove an inactive phone (number has been ported to another carrier) from my account. I am selling it to a friend and want him to be able to add it to his account. I realize he can use it still with it linked to my account but I still would like it removed. Tried calling customer service and got a middle eastern girl who didn't understand my question and was hard to hear. Thank you all for your help.
Sebastian
sebschultz1991
 
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Joined: Tue Jan 21, 2020 7:28 pm

Re: removing inactive phone from account

Postby ST - Mark » Fri Jan 24, 2020 10:44 am

Hi sebschultz1991. My name is Straight Talk Mark. Sorry for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
ST - Mark
 
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