Card Declining when trying to upgrade phone and plan

Card Declining when trying to upgrade phone and plan

Postby wjnesbitt » Tue Jan 21, 2020 10:47 am

Just like the title says. I am trying to purchase a phone and plan and it keeps saying my card is declined. I know my card works fine. My bank says that they can't even see attempts being made to use the card from the straighttalk website. So something is blocking my payment from straighttalk's end. What is interesting is that if I make a payment to refill using the same card...it works fine.

Customer service has tried to process the payment (using the website like I do) and same thing happens. No one seems to be able to help me get beyond this point.

I have been with Straight Talk for a few years and the ONLY reason I am trying to get a new phone is because I keep getting messages that my phone will not work with this new network.

Please help fix this.
wjnesbitt
 
Posts: 2
Joined: Tue Jan 21, 2020 10:41 am

Re: Card Declining when trying to upgrade phone and plan

Postby ST - Mark » Tue Jan 21, 2020 1:55 pm

Hi wjnesbitt. My name is Straight Talk Mark. We do apologize for the trouble this has caused you. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
ST - Mark
 
Posts: 2556
Joined: Thu Jun 14, 2012 11:46 am


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