"We cannot process your transaction with the information..."

[a.spurvey95]

Hello,

I'm trying to add the straight talk sim card to my Verizon phone. When I attempt to activate it online, I get this message: "We cannot process your transaction with the information provided. Please contact our Customer Care Center at 1-877-430-CELL (2355) for further assistance."

Thanks in advance.

[ST - Mark]

Hi a.spurvey95. My name is Straight Talk Mark. We're sorry to hear that. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thanks.

[Alexavier126]

I'm having the same problem. Please help.

[ST - Mark]

Hi Alexavier126. My name is Straight Talk Mark. Sorry for the trouble. Allow us to help you. We will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.