Straight Talk Wireless Forums

Hello
I tried to purchase a 6-month plan online. Both of my swedish debit cards were declined, one visa and one mastercard. Later on I noticed that the amount had been reserved on both accounts, despite being declined on the straight talk website. On straight talk I still do not have a new plan, and my current one expired today. $520 has been sent out in cyberspace and I am wondering how to proceed? How can I retrive my money? I have tried to talk with someone live on your customer service, but it seems impossible to get a hold of anyone there.

Hi poroe! My name is Straight Talk Jean. Sorry that you’re having a problem. I will contact you directly with a private message. Thank you.

I am also having an issue with my card declining. My card is good. But I cannot purchase a phone and plan.
The bank says my account is fine and that they cannot see the transaction being attempted. The issue is with Straight Talk. I have talked with 5 different reps who tried the same thing and get the same error. I do not have another card to try.

Hi wjnesbitt. My name is Straight Talk Mark. We will be more than happy to help you with your concern. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.