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Remove active phone from account
Posted:
Sat Jul 11, 2015 11:52 pmby howlinjaybyrd
Hi, I recently noticed that someone else has an activated number on my straight talk account online. I can't click "remove device" because it is activated. About 2 years ago I sold a straight talk phone and I think when they activated it, straight talk activated it for them on my straight talk account. I haven't had much need to sign in online so I didn't notice until now. When I called customer service, first person sounded stumped, went silent for about 20 seconds, said sorry, then just hung up on me. Second time, the person I talked to said that she put in a request to remove from my account but it is showing that it is not connected. I don't know if she got the information wrong, but the second phone and phone number is clearly on my account, I can see the serial number, service end date and the phone number. Any suggestions? I can give screenshots if needed.
Thanks
Re: Remove active phone from account
Posted:
Sun Jul 12, 2015 12:19 amby Jhonally_ST
Hi howlinjaybyrd. My name is Straight Talk Jhonally. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
Re: Remove active phone from account
Posted:
Sat Dec 05, 2015 7:30 pmby tjleon
I am having the same issue. I want to remove my daughter's active phone from my account so she can create her own please help
Re: Remove active phone from account
Posted:
Sat Dec 05, 2015 8:28 pmby ST-Stacy
Hi! tjleon! This is Straight Talk Stacy. I am sorry that you're having an issue. I will contact you directly through private message. Please check your forum inbox. Thank you!
Re: Remove active phone from account
Posted:
Sat Jan 02, 2016 2:03 amby jaredeller6585
I am currently having the same problem. Help please.
Re: Remove active phone from account
Posted:
Sat Jan 02, 2016 9:17 amby ST-Mary Ann
Hi jaredeller6585! My name is Straight Talk Mary Ann. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
Re: Remove active phone from account
Posted:
Wed Mar 23, 2016 1:17 pmby jdizzle
I have the same issue. There is a number on my account that is not my phone.
Re: Remove active phone from account
Posted:
Wed Mar 23, 2016 1:21 pmby jdizzle
I am having the same issue. I don't even know who's phone number it is on my account.
Re: Remove active phone from account
Posted:
Wed Mar 23, 2016 2:21 pmby ST-Mary Ann
Hi jdizzle. We'll need to look into that information. I will contact you directly with a private message. Please check your forum inbox. Thanks!
ST Mary Ann
Re: Remove active phone from account
Posted:
Tue Apr 12, 2016 12:58 pmby groobs
I am having the same issue, and would like to resolve it