Remove active phone from account

[howlinjaybyrd]

Hi, I recently noticed that someone else has an activated number on my straight talk account online. I can't click "remove device" because it is activated. About 2 years ago I sold a straight talk phone and I think when they activated it, straight talk activated it for them on my straight talk account. I haven't had much need to sign in online so I didn't notice until now. When I called customer service, first person sounded stumped, went silent for about 20 seconds, said sorry, then just hung up on me. Second time, the person I talked to said that she put in a request to remove from my account but it is showing that it is not connected. I don't know if she got the information wrong, but the second phone and phone number is clearly on my account, I can see the serial number, service end date and the phone number. Any suggestions? I can give screenshots if needed.

Thanks

[Jhonally_ST]

Hi howlinjaybyrd. My name is Straight Talk Jhonally. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.

[tjleon]

I am having the same issue. I want to remove my daughter's active phone from my account so she can create her own please help

[ST-Stacy]

Hi! tjleon! This is Straight Talk Stacy. I am sorry that you're having an issue. I will contact you directly through private message. Please check your forum inbox. Thank you!

[jaredeller6585]

I am currently having the same problem. Help please.

[ST-Mary Ann]

Hi jaredeller6585! My name is Straight Talk Mary Ann. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.

[jdizzle]

I have the same issue. There is a number on my account that is not my phone.

[jdizzle]

I am having the same issue. I don't even know who's phone number it is on my account.

[ST-Mary Ann]

Hi jdizzle. We'll need to look into that information. I will contact you directly with a private message. Please check your forum inbox. Thanks!

ST Mary Ann

[groobs]

I am having the same issue, and would like to resolve it