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Damaged Pin Code Scratching Off Grey

PostPosted: Sat May 09, 2015 4:15 pm
by BigSteve42027
I Damaged my Pin Code scratching off the grey area and didn't get a receipt when I left store. Need a new Pin Code or I guess ill just have to find a new provider.

Re: Damaged Pin Code Scratching Off Grey

PostPosted: Sun May 10, 2015 12:29 am
by Lindsay_ST
Hi BigSteve42027. My name is Straight Talk Lindsay. We are sorry for the trouble. Let me help you. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.

Re: Damaged Pin Code Scratching Off Grey

PostPosted: Fri May 29, 2015 2:06 am
by bigscsi
That is exactly what happened to me. Trying to activate initial service and just bought the service plan tonight. That grey stuff DOES NOT scratch off, it smears. Three intelligent adults worked at it and we would be lucky to read 5 digits. WHHYY!!! Now Im trying to change from verizon after 12 years and here I sit after customer service is closed with a new phone and no service. This service plan card is ridiculous! What now??

Re: Damaged Pin Code Scratching Off Grey

PostPosted: Fri May 29, 2015 7:57 am
by ST-Mary Ann
Hi bigscsi! My name is Straight Talk Mary Ann. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.

Re: Damaged Pin Code Scratching Off Grey

PostPosted: Mon Jul 24, 2017 12:52 pm
by Doodlebug1994
Hi, I'm having the same issue. However I called and was told nobody could help me unless 12 of the numbers were showing. Already tried to go back and see if they could exchange it out at Walmart.

Re: Damaged Pin Code Scratching Off Grey

PostPosted: Mon Jul 24, 2017 1:52 pm
by ST - Larry
Hi Doodlebug1994. My name is Straight Talk Larry. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.

Re: Damaged Pin Code Scratching Off Grey

PostPosted: Sun Aug 13, 2017 2:10 am
by dondondon121
I have the same problem today. I can only see the last 6 digits but the rest are just smeared.

Re: Damaged Pin Code Scratching Off Grey

PostPosted: Sun Aug 13, 2017 9:48 am
by dondondon121
I am having the same issue. I could only see the last 6 digits. What do I suppose to do now?

Re: Damaged Pin Code Scratching Off Grey

PostPosted: Sun Aug 13, 2017 3:24 pm
by Shelly_ST
Hi dondondon121. My name is Straight Talk Shelly. Sorry to hear about your issue. Please check your Forum inbox for a message. Thank you.

Re: Damaged Pin Code Scratching Off Grey

PostPosted: Mon Sep 18, 2017 12:54 am
by therussellmclain
I am having the same problem lost 3 of my numbers