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Paid my phone bill but still deactivated my phone
Posted:
Sat Jan 03, 2015 1:39 pmby alliemc11
Hi everyone!
So last night/early this morning I paid my phone bill. At some point after i paid it, my phone got deactivated. I only realized this about an hour ago when I tried to make a call and it said "your phone has been deactivated". It won't even let me call customer service to speak to someone about reactivating my phone... I checked my bank account - the money came out of my account. I checked the straighttalk website and it shows my service end date being 2/2/2015... So I don't know why it's not working. I've turned my phone off then on again about 10 times and I've called the *22890 number at least five times (every time it tells me the activation has been successful - clearly not!).
Re: Paid my phone bill but still deactivated my phone
Posted:
Sat Jan 03, 2015 1:40 pmby ST-Kurt
Hi alliemc11! Our apology for this matter. I am Straight Talk Kurt. We need to take this issue offline so I can address it. I will contact you directly with a private message. Thanks!
Re: Paid my phone bill but still deactivated my phone
Posted:
Sat Jan 03, 2015 2:08 pmby cykrox
I'm having the same issue. I even bought a card a second time because I tought I screwed up when typing in my phone number but I got a text saying I have airtime till March 4, 2015. It's been 12 hours and I've tried everything. What the heck is going on, this is ridiculous and I kind of need my phone now!
Re: Paid my phone bill but still deactivated my phone
Posted:
Sat Jan 03, 2015 2:10 pmby ST-Mike
Hi cykrox. My name is ST Mike and I'll be addressing your concern. For me to assist you further, we need to take this issue offline. I will contact you directly with a private message. Thanks!
Re: Paid my phone bill but still deactivated my phone
Posted:
Sat Jan 03, 2015 3:33 pmby D-LO
Same here.Paid bill last night, powered off & back on, got text welcoming me back, service end date shows 2/2/2015 but when trying to call out it tells me my service is deactivated. Please help
Re: Paid my phone bill but still deactivated my phone
Posted:
Sat Jan 03, 2015 3:35 pmby ST-Mike
Hi D-LO. My name is ST Mike and I'll be addressing your concern. For me to assist you further, we need to take this issue offline. I will contact you directly with a private message. Thanks!
Re: Paid my phone bill but still deactivated my phone
Posted:
Sat Jan 03, 2015 6:04 pmby lanapino20
I have the same problem. I added my airtime last night, but my phone is deactivated. Help me please.
Re: Paid my phone bill but still deactivated my phone
Posted:
Sun Jan 04, 2015 1:41 amby Shelly_ST
Hi, lanapino20. My name is Straight Talk Shelly. Sorry that you're having a problem. Please check your forum inbox for a message. Thanks.
Re: Paid my phone bill but still deactivated my phone
Posted:
Sun Jun 07, 2015 10:32 pmby Zbreanne
Same thing happened to me!! I logged in to my straight talk account and it says I have service but my phone was deactivated. I have turned it on and off so many times and still nothing. Very frustrating
Re: Paid my phone bill but still deactivated my phone
Posted:
Sun Jun 07, 2015 10:41 pmby ST-Jean
Hi Zbreanne! My name is Straight Talk Jean. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. Thank you.