Last Monday, 4/22/2013, I received my wife's new, refurbished, SamsungS720C, Samsung Galaxy Proclaim, Straight Talk phone and $45.00 service card. I purchased them directly from the Straight Talk/TracFone web site. My order number was 88182635, PO number 5895302, Ship date 4/19/2013.
Thursday, 4/25/2013 I noticed that the phone would not function properly. It would drop connection and then freeze on a blinking Samsung screen. I tried removing the battery several times, but no luck. I called and spoke to a Straight Talk rep on Friday and was told to return the phone, confirmation number 1068933936. I asked the rep for return instructions and was told that they would be sent to me via e-mail. I gave them my wife's e-mail address. I also asked for verbal instructions but was told that company policy prohibited the rep from giving me the return address over the phone. The rep assured him that I would get the instruction e-mail within a few minutes. Well it has been over 12 hours and still no e-mail.
The rep also told me that corporate policy prohibited him from giving us credit for the six to ten days that it will take to get me a replacement phone, and that we have to pay to ship the phone back for replacement.
As I want to get the phone to the Fedex store today, in order to start the process, I need to confirm the return address and instructions. I don't know if you are working today but I am so frustrated with the Straight Talk customer service that I thought I would check with you directly.