Straight Talk Wireless Forums

About an hour ago, I removed a previous phone from my account. The phone was inactive. Now
, the phone I currently use will not work, even though it has airtime on it. I cannot access the internet, or send text messages. Everytime I attempt to make a call, I recieve a message immediately saying "Welcome to Verizon Wireless. We're sorry. We're currently unable to authenticate your phone. Please hang up and try your call again." I have tried this about 7 times with no success. At the end of the message, it says if you continue having problems to dial #8899 on your phone, which I have done. Everytime I do that, I get the same message again. How can I fix this?

Hi stephanie.dabreo. My name is Straight Talk Stephanie. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you!

I am currently having the exact same problem. Could someone please contact me and help me resolve this?

Thank you.

Hi lindsay.leverett,
My name is ST Katie. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.

Every time I shut down my phone it loses its Sprint service and I have to call tech support, get a supervisor n they can fix it. However every time I run outta power or shut muy phone off, it loses connection to Verizon again. This is the third time..

Hi Sandman. My name is Straight Talk Sophie. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I’ll contact you directly with a private message. Thanks.

I've just received the same message can't call any thing. Tried to power down and call for programming. Can someone help on this.

I'm having a similar problem. The internet still works, but I can't send or receive texts or phone calls, and every time I call out it askes me to dial #8899. How can I fix this?

Hi dspeltz,
My name is ST Katie. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.

I'm recently started this issue. Please help.