Nexus 5 - AT&T - Hangouts messages severely delayed

Re: Nexus 5 - AT&T - Hangouts messages severely delayed

Postby deepak691 » Mon Nov 25, 2013 11:06 pm

Ok Folks, an update on my issue: I was on call with tech support (through a hotline number shared by Sophie - thanks Sophie!) for almost an hour.
Nothing came out of it - the guy said everything looks ok on their side :(
I was advised to check with Google to see if everything is ok with their servers!! :shock:
This is a deal breaker for me - I don't think I will be with ST for long :cry:
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Re: Nexus 5 - AT&T - Hangouts messages severely delayed

Postby jgstraighttalk » Sun Dec 01, 2013 9:06 pm

I have the exact same problem with my Nexus 4. Text messages/emails/whatsapp etc show up with long delays. I have tried PNF with no success. Can't find any info on this forum or the google forum to solve the problem. Anyone else have any luck?
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Re: Nexus 5 - AT&T - Hangouts messages severely delayed

Postby Sophie_ST » Mon Dec 02, 2013 1:13 am

Hi jgstraighttalk. My name is Straight Talk Sophie. I’ve sent you a private message; please check your inbox. Thanks.
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Re: Nexus 5 - AT&T - Hangouts messages severely delayed

Postby Erstam » Tue Dec 03, 2013 11:00 am

So the inbox message of please click this link to contact online chat was of no help. It's quite obvious that ST is closing down the ports shortly after using them. Why is there no real answeres posted, so everyone can see them?

"Ava: Thank you for using our chat support. My name is Ava, how may I assist you today?
Joshua: Hello. Someone from the ST forums said to come here
Joshua: I am getting no push notifications or severely delayed like over 10 minutes
Joshua: with google hangouts, gmail, ect
Ava: Is it happening when you are not using the phone?
Joshua: Both using and not using.
Joshua: they all come in right away on my tmobile phone.
Joshua: but not on ST one
Ava: I see.
Ava: Is xxxxxxxxxx, the phone number that you are having trouble with?
Joshua: yes
Ava: Let me check your account first.
Joshua: okay
Joshua: This is the post I am referring to. Seems several people are having this problem.
Joshua: viewtopic.php?p=1418644#p1418644
Ava: Your account is well provisioned.
Ava: Thanks for providing the link.
Ava: Anyway, this is happening when our system is congested.
Joshua: This happens 24/ since I've had the service. It is always congested?
Ava: Not all the time.
Joshua: it appears that ST is closing down ports right after people use them instead of keeping them open to use these kind of services. Is that what it is?
Ava: Please reboot the phone outdoors to refresh the network connection.
Ava: No, it is not.
Joshua: I've rebooted it at least once a day :/. This problem doesn't seem to go away.
Joshua: Is it possible it could be a bad sim?
Ava: We will need to speak with you directly to resolve your issue. Please contact us at 1-866-806-1840 opens daily from 8:00 AM to 11:45 PM EST and use the reference PIN. This PIN is valid for two weeks. Thank you for chatting with Straight Talk Wireless."

Of course calling them they have no clue either. I guess unless this magically fixes it self within the month I'm going back to Tmobile. It worked at least.
Erstam
 
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Re: Nexus 5 - AT&T - Hangouts messages severely delayed

Postby test.1256 » Tue Jan 21, 2014 10:34 pm

Hi

I'm having the same issue of push notifications being delayed due to straight talk closing the idle TCP connections too soon. Is there a fix for this ? I'm using Nexus 5

Thanks
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Re: Nexus 5 - AT&T - Hangouts messages severely delayed

Postby ST - Kyle » Tue Jan 21, 2014 10:48 pm

Hi test.1256. My name is ST - Kyle. Sorry that you’re having a problem. Please check your Forum inbox for a private message. Thanks.
ST - Kyle
 
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Re: Nexus 5 - AT&T - Hangouts messages severely delayed

Postby ageedoy » Mon Jan 27, 2014 11:32 pm

I'm having the same idle TCP connection issue with my delayed push notifications on a Nexus 5 as well. Any updates on this topic? Thanks.
ageedoy
 
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Re: Nexus 5 - AT&T - Hangouts messages severely delayed

Postby ST - Kyle » Mon Jan 27, 2014 11:38 pm

Hi ageedoy. My name is ST - Kyle. Sorry that you’re having a problem. Please check your Forum inbox for a private message. Thanks.
ST - Kyle
 
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Re: Nexus 5 - AT&T - Hangouts messages severely delayed

Postby jdsel » Tue Feb 04, 2014 8:16 pm

I'm experiencing the exact same problem on a Nexus 5 with a Straight Talk AT&T LTE SIM.
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Re: Nexus 5 - AT&T - Hangouts messages severely delayed

Postby Jhonally_ST » Wed Feb 05, 2014 1:02 am

Hi jdsel. My name is Straight Talk Jhonally. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.
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