ORDER IN PROGRESS

[bobdolecakes]

I'm having the same problem as well. I ordered a phone Saturday morning at 10 and it's still processing today Tuesday morning. The money has been taken out already and I even paid for the overnight shipping.

[bobdolecakes]

I have the same issue. I ordered a phone on saturday morning June 2nd and it is now Tuedsay morning June 5th and my order is still processing. The money has already been taken out and I paid for overnight shipping.

[ST - Larry]

Hi bobdolecakes. My name is Straight Talk Larry. I read your post and I am sorry you’re having some problems. Let us help you check the status of your order. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[TiaReneeHawkins]

I realize this post is old but I need an answer as to around the time to expect my phone I placed the order today Monday, Nov. 18th, 2019 and it says 2-shipping but that isn’t accurate if you have to wait a while for the order to even be processed.

[ST - Larry]

Hi TiaReneeHawkins. I'm Straight Talk Larry. We'll help you check the status of your order. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[Kaydavis]

I ordered my phone on Friday at 9:35 a.m and have not received a order number nor my phone. I paid the extra fee to have my phone the next day because I ordered it way before the time they said. I am very upset and would like to know what is going on.

[ST - Mark]

Hi Kaydavis. My name is Straight Talk Mark. Sorry that you are having an issue with your order. Let us help you check the status of your order. To better assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.

[Shaynashayna]

I ordered my phone on Friday at 9:35 a.m and have not received a order number nor my phone. I paid the extra fee to have my phone the next day because I ordered it way before the time they said. I am very upset and would like to know what is going on.

how long did it take to get your phone? I ordered a phone tuesday at 4:45( know after the 1pm cutoff), paid overnight shipping. Here it is Friday at 7:19. And the only notification I have got was that straighttalk accepted the payment and my order is processing. I have spoke to 2 people, one said to call smart pay, the other said it should have already been sent and he would have someone call me within 15 minutes to see what has happened. They money was taken out of my account within 5 minutes of purchase. I paid extra to have the phone, yet, I dont have the phone.

[ST - Mark]

Hi Shaynashayna. My name is Straight Talk Mark. Sorry that you’re having a problem with your order. Let us help you check the status of your order. However, we need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. You can also use our self-service menu by simply texting the word HELP to 611611. Thanks.

[isugarpanda]

I'm still waiting on my ORDER PROCESSING too. Wondering if I could get a eta on my iPhone 7 plus Black. I ordered on Wed and it still says processing.