ORDER IN PROGRESS

[ST - Larry]

Hi TGardner87. My name is Straight Talk Larry. We apologize for the trouble. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.

[08dburns]

I am having the same issue. I placed my order on Tuesday Jan 30th at 8am and was told on the phone it would be delivered today and nothing. When I check the order status it says its processing still. My current phone service ends on Friday and I can not pay for another plan through them after paying for one through straightalk. I am very disapointed in this since I am a new customer and this isnt the way to start off service with someone.

[ST - Felice]

Hi 08dburns. My name is Straight Talk Felice. We will check on the status of the order. Please check your Forum inbox for a message. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

[imperin]

OMG!!! I placed my order on Friday Feb 2nd at 9am. It is was written that i can get phone on Saturday(Feb 3). But it is still processing. I even do not know what to say. My phone is broken and i can not use my new phone because of you, i am losing money. If i do not get new phone on Sunday I will ask money back. Keep your promises when you do something.

[imperin]

Please keep your promises!!! I ordered my new phone yesterday and it was written that i can have it on Saturday(Feb 3). And you know what? It is still processing. Thank you so much. My phone is broken and i can not use my new phone, i am loosing money. I do not need phone after Sunday ...

[ST - Larry]

Hi imperin. My name is Straight Talk Larry. I noticed your complaint on this blog and I want to help you. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.

[fjbootz]

I have the same issue, and it is making me quite mad. I need the phone, and I keep hearing it will show up tomorrow, or it will ship tomorrow.......

[ST - Felice]

Hi Fjbootz. My name is Straight Talk Felice. We are sorry about your issue. Let us help you. Please check your Forum inbox for a message For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

[Katelynbrown058]

I am also having this same issue. I ordered Thursday at 10 and here it is Sunday still saying order in process. My money has already been taken out of my bank. I just want to know why it still says order in process.

[ST - Larry]

Hi Katelynbrown058. My name is Straight Talk Larry. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.