"Cannot Authenticate Phone" message

[ST - Larry]

Hi Hinton291. My name is Straight Talk Larry. I read your post and I am sorry you’re having some problems. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.

[Lacyh04]

I am having authenticate problems to

[papas_doodlebug]

About an hour ago, I removed a previous phone from my account. The phone was inactive. Now
, the phone I currently use will not work, even though it has airtime on it. I cannot access the internet, or send text messages. Everytime I attempt to make a call, I recieve a message immediately saying "Welcome to Verizon Wireless. We're sorry. We're currently unable to authenticate your phone. Please hang up and try your call again." I have tried this about 7 times with no success. At the end of the message, it says if you continue having problems to dial #8899 on your phone, which I have done. Everytime I do that, I get the same message again. How can I fix this

[ST - Mark]

Hi papas_doodlebug. My name is Straight Talk Mark. We're sorry that you're having some problems. We would like to discuss the details of the issue, so that we can provide the best option for your concern. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.