Remove active phone from account

[jhicks6152]

I need to remove an active phone on my account that does not belong to me. Has anyone had any success with this issue?

[ST - Mark]

Hi jhicks6152. My name is Straight Talk Mark. Sorry that you are having this issue. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.

[Richard032196]

Help! Having same issue.

[hmtrautwein]

I am having the exact same problem that everyone is having and its extremely frustrating!! I need to remove an old phone off my account so the person I gave the phone to can be on their own separate account. Please help ASAP! Thanks

[ST - Mark]

Hi Richard032196. My name is Straight Talk Mark. Sorry to hear that you are also having the same issue. We'll be glad to help you. We need to take this issue offline so we can address it further. We will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[ST - Mark]

Hi hmtrautwein. My name is Straight Talk Mark. We truly apologize for the trouble this has caused you. It is not our intention to frustrate you. For your issue to be addressed immediately, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.

[Avesfoner]

Hello everyone, Im playing the EMC4AP mod and Id like to remove the Star Wars and Star Trek ships from the game for a lore-friendly experience. How should I do that?


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[JoeLH]

I am having the same issue. I need to remove my sons active phone from my account so that he can create his own account.

[JoeLH]

I am having the same issue. I need to remove my son's active phone from my account so that he can create his own account and pay for his own phone.

[ST - Mark]

Hi JoeLH. My name is Straight Talk Mark. Sorry for the trouble this has caused you. Allow us to help you with your issue. We need to take this issue offline so we can address it further. We will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.