"Cannot Authenticate Phone" message

Re: "Cannot Authenticate Phone" message

Postby karisma28 » Sat Jul 09, 2016 9:32 pm

Please help!! Mine is doing the same and I can't get in touch with anyone from straight talk! Help!!! I live alone and no one can contact me any other way!
karisma28
 
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Re: "Cannot Authenticate Phone" message

Postby ST-Mary Ann » Sun Jul 10, 2016 10:05 am

Hi karisma28! My name is Straight Talk Mary Ann. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
ST-Mary Ann
 
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Re: "Cannot Authenticate Phone" message

Postby jwillison » Tue Jul 19, 2016 10:20 am

I am having this issue as well. The phone was activated moved from another phone last night and been working all morning calling out but suddenly stopped. I have called ST and was on the phone for almost an hour and I was asked to wait another hour. Phone is still not calling out and cannot authenitcate. I can receive calls and send receive sms and even browse internet but I need to make calls and soon too!
jwillison
 
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Re: "Cannot Authenticate Phone" message

Postby jwillison » Tue Jul 19, 2016 10:23 am

I am unable to make calls aout with the same Verizon message- can receive calls, send and receive sms and able to use lte for internet but unable to make calls! Help
jwillison
 
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Joined: Tue Jul 19, 2016 10:17 am

Re: "Cannot Authenticate Phone" message

Postby ST-Kurt » Tue Jul 19, 2016 10:39 am

Hi jwillison! Our apology for the inconvenience. I am Straight Talk Kurt. We need to take this issue offline so I can address it. I will contact you directly with a private message. Thanks!
ST-Kurt
 
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Re: "Cannot Authenticate Phone" message

Postby ST-Kurt » Tue Jul 19, 2016 10:51 am

Hi jwillison! We are here to help you. To get the issue fix, please check your forum inbox. Thank you.

Straight Talk Kurt
ST-Kurt
 
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Re: "Cannot Authenticate Phone" message

Postby Jalampe1 » Tue Aug 16, 2016 9:24 pm

I am having the same problem. Please help!
Jalampe1
 
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Joined: Tue Aug 16, 2016 9:22 pm

Re: "Cannot Authenticate Phone" message

Postby ST-Jean » Tue Aug 16, 2016 10:00 pm

Hi Jalampe1! My name is Straight Talk Jean. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. Thank you.
ST-Jean
 
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Joined: Fri Aug 08, 2014 5:56 pm

Re: "Cannot Authenticate Phone" message

Postby brokenstraighttalk » Wed Aug 17, 2016 11:15 am

i am getting the same error. calling straight talk--they didnt know how to fix it.
brokenstraighttalk
 
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Re: "Cannot Authenticate Phone" message

Postby brokenstraighttalk » Wed Aug 17, 2016 11:29 am

mine does the same thing
brokenstraighttalk
 
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