This Device Has Been Blocked from Network Use

[Jhonally_ST]

Hi marcoss20. My name is Straight Talk Jhonally. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.

[dede.hill]

The same thing happened to me i bought a new unlocked phone from google had it on a Verizon
planned then switched to straight talk the next day i cant call or text and when i try i get the message saying my phone is blocked from network? how am i supposed to fix this?

[ST - Mark]

Hi dede.hill. My name is Straight Talk Mark. Sorry that you’re having a problem. Before we can answer your question, we will need to check your account first. For us to fix your issue, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[JustJenner]

This happens to me every single day and some days I have no way to call in to customer service to have it fixed. Why can't it be fixed and not happen again?

[ST - Mark]

Hi JustJenner. My name is Straight Talk Mark. We're truly sorry to hear that. To help you in resolving your issue, we will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.