Paid my phone bill but still deactivated my phone

[Carly21]

I paid my phone bill but my service is still not active

[ST - Mark]

Hi Carly21. My name is Straight Talk Mark. Sorry that you are having this issue. To further assist you, please check your Forum inbox for a private message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[ihatestraighttalk666]

my service is still deactivated after I changed my number and did a factory reset on my iphone6s twice

can't text you for support, can't call you either. unbelievable

[ST - Mark]

Hi ihatestraighttalk666. My name is Straight Talk Mark. We sincerely apologize for the trouble that you have encountered with our service. We do not mean to make you feel this way. We will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.