Can't Log-In to Account - Why Can't Cust. Service Help Me?

Re: Can't Log-In to Account - Why Can't Cust. Service Help M

Postby ST - Felice » Fri Oct 06, 2017 1:39 pm

Hi shonda.w! My name is Straight Talk Felice. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. Thank you.
ST - Felice
 
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Re: Can't Log-In to Account - Why Can't Cust. Service Help M

Postby seadog » Thu Oct 19, 2017 8:47 pm

I also cannot log into my "My Account". Keeps giving error:

The Email and/or Password you have entered is incorrect (case-sensitive). Please try again! If you forgot your Email or Password click on the Forgot Email or Password link below. If you don't have a Straight Talk Account please click on Activate/Register to create one.

And

We apologize, but we cannot complete this transaction. Please contact our Customer Care Center at 1-877-430-CELL (2355) for further assistance.

I have not been able to log in for about a week. I have been on the phone with CS for a total of about 10 hours. No one can help.
seadog
 
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Re: Can't Log-In to Account - Why Can't Cust. Service Help M

Postby seadog » Thu Oct 19, 2017 9:22 pm

I also have this problem. I have tried 100's of times resetting my password with no luck. I have spent 10 + hours on the line with CS with no luck. I am getting fed up a bit.
seadog
 
Posts: 3
Joined: Thu Oct 19, 2017 8:35 pm

Re: Can't Log-In to Account - Why Can't Cust. Service Help M

Postby seadog » Mon Oct 30, 2017 10:00 pm

OK. After talking to, very likely, 50 reps at Straight Talk Customer Service and spending about 24 total hours being transferred, talking to reps and repeating the same trouble shooting loops, over 3 weeks we finally came up with a work around. My original email (user name) had become corrupt in the ST system somehow (the rep with the solution said that gmail is likely not working on their system - I find this hard to believe). We set up an account using a different email (yahoo - I don't really prefer yahoo), which is not the solution that I wanted. Overall I give the service a 2 of 5 and the solution a 3 of 5 (only because it does work - tough not as it should).
seadog
 
Posts: 3
Joined: Thu Oct 19, 2017 8:35 pm

Re: Can't Log-In to Account - Why Can't Cust. Service Help M

Postby ST - Felice » Tue Oct 31, 2017 7:58 am

Hi seadog. My name is Straight Talk Felice. We are sorry to hear about your issue. Please check your Forum inbox for a message.
ST - Felice
 
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Joined: Tue Nov 22, 2011 12:04 pm

Re: Can't Log-In to Account - Why Can't Cust. Service Help M

Postby Jackeebaby25 » Wed Dec 06, 2017 7:42 pm

how can i fix this i just want my points
Jackeebaby25
 
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Re: Can't Log-In to Account - Why Can't Cust. Service Help M

Postby ST - Mark » Wed Dec 06, 2017 8:27 pm

Hi Jackeebaby25. My name is Straight Talk Mark. Sorry that you’re having a problem. Please check your Forum inbox for a private message. Thanks.
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