Why hasn't my phone shipped yet?

[Jake88]

The samething has happened to me I ordered and paid for a phone online on 12/5/19 and it is now 12/13/19 and it has not been shipped.

[Jake88]

I ordered and paid for a phone on 12/5/19. It's now 12/13/19 and it hasn't even been shipped yet.

[ST - Mark]

Hi Jake88. My name is Straight Talk Mark. I read your post and I am sorry you’re having an issue with your order. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.

[ST - Mark]

Hi molikotigo. My name is Straight Talk Mark. Before we can answer your question, we will need to gather some information with your order. We need to take this issue offline so I can address it further. I will contact you directly with a private message. You can also use our self-service menu by simply texting the word HELP to 611611. Thanks.

[stacy42182@gmail.com]

I am having this same issue!!! My order was placed on April 22,2020 The money has came out of my account. Today is April 28,2020 and it still says my order is processing. Why hasn't my phone been shipped yet????

[ST - Mark]

Hi stacy42182@gmail.com. My name is Straight Talk Mark. We sincerely apologize about what happened to your order. Before we can answer your question, we will need to verify some information about your order. We will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.