Phone deactivated

Thank you for visiting the Straight Talk Forum, your one-stop resource for Straight Talk information.

Phone deactivated

Postby dcla2004 » Mon Aug 06, 2012 4:39 am

I just refilled my time about 2:15 minutes ago (11:55PM 08/05/2012) and my account balance on straighttalk.com says that my phone is active and expires on 09/05/2012, which is what it should be. This time did not go onto my phone, itself. Everytime I try to use my phone I get "Your phone has been deactivated." I followed all the proper steps exactly the same as I have done every single time I've refilled my time for the past couple of years. Why is this not working? I want results now, not six hours from now, but NOW!
dcla2004
 
Posts: 6
Joined: Mon Aug 06, 2012 4:31 am

Re: Phone deactivated

Postby Lindsay_ST » Mon Aug 06, 2012 6:28 am

Hi dcla2004. My name is Straight Talk Lindsay. We are sorry for the trouble. Let me help you. We need to take this issue offline so I can address it further. I’ll contact you directly at the e-mail address you provided when you signed up for this forum. Thanks.
Lindsay_ST
 
Posts: 2318
Joined: Fri Sep 03, 2010 10:27 am

Re: Phone deactivated

Postby 9card » Mon Aug 06, 2012 6:43 am

Ironic because i am actually having the EXACT same problem. I try and make a call and it still says my phone is de-activated even though I re-activated it with a unlimited airtime plan. I cant call or txt at all. I did notice however that i never received a txt from straight talk saying when my service end date was. Some help would really be appreciated, thanks.
9card
 
Posts: 3
Joined: Mon Aug 06, 2012 6:32 am

Re: Phone deactivated

Postby 9card » Mon Aug 06, 2012 6:56 am

Was wondering if I could get a PM from a mod as well to help me resolve my issue
9card
 
Posts: 3
Joined: Mon Aug 06, 2012 6:32 am

Re: Phone deactivated

Postby Lindsay_ST » Mon Aug 06, 2012 7:53 am

Hi 9card. My name is Straight Talk Lindsay. We are sorry for the trouble. Please check your forum inbox for a message regarding with your phone's issue. Thanks.
Lindsay_ST
 
Posts: 2318
Joined: Fri Sep 03, 2010 10:27 am

Re: Phone deactivated

Postby dcla2004 » Mon Aug 06, 2012 1:40 pm

I am unable to give you my phone number and serial number, because I have not been approved to compose messages and have no other way to reply. I have very important calls to make which are already late and I need this taken care of now. If you have to contact me via email address please do so, but do it now.
dcla2004
 
Posts: 6
Joined: Mon Aug 06, 2012 4:31 am

Re: Phone deactivated

Postby dcla2004 » Mon Aug 06, 2012 1:43 pm

As an added note I've even done *22890 several times and I get no results from it.
dcla2004
 
Posts: 6
Joined: Mon Aug 06, 2012 4:31 am

Re: Phone deactivated

Postby Lindsay_ST » Tue Aug 07, 2012 12:51 am

Please participate more by posting 3 messages here to enable your private messaging feature. Thank you.
Lindsay_ST
 
Posts: 2318
Joined: Fri Sep 03, 2010 10:27 am

Re: Phone deactivated

Postby evanknauf » Tue Aug 07, 2012 3:25 pm

same problem my phone is saying deactivated when i got the card and put in the code says u have 1000 min and everything but when it comes to a call nothing deactivated i need it fixed now cause this is the 2nd time yall did this if you cant keep up with your customers then im bouncing to a reliable phone company cause this is rediculouse
evanknauf
 
Posts: 1
Joined: Tue Aug 07, 2012 3:21 pm

Re: Phone deactivated

Postby Lindsay_ST » Wed Aug 08, 2012 5:57 am

Hi evanknauf. My name is Straight Talk Lindsay. We are sorry for the trouble. Let me help you. We need to take this issue offline so I can address it further. I’ll contact you directly at the e-mail address you provided when you signed up for this forum. Thanks.
Lindsay_ST
 
Posts: 2318
Joined: Fri Sep 03, 2010 10:27 am

Next

Return to Welcome

Who is online

Users browsing this forum: No registered users and 26 guests